Service Coordinator
Are you experienced with service writing or warranty
processing, and consider yourself a “pro” at juggling shop priorities and
customers?
Are you looking for a new opportunity where you can be
the heart of the action in our service department?
Chinook Equipment in NISKU is looking for an
experienced Service Coordinator to join our team. The
Service Coordinator will work closely with the Service and Parts Team in our
Branch and will be responsible for work order creation, warranty documentation,
appointment booking and maintaining long-term customer relationships.
What You'll Do:
- Oversee
and administer warranty claims, ensuring all details are met and in
compliance with manufacture guidelines and conditions
- Understand
warranty policy manuals and coordinate with the Centralized Warranty
Writer to ensure all appropriate documentation is received & recorded
from technicians on service jobs to obtain maximum reimbursement from OEMs
- Schedule
and book service work appointments both in the shop and in the field to
provide timely service for customers
- Follow
up on calls and emails, and recent work completed
- Monitor
monthly work orders and close for month end tasks
- Help
monitor service truck maintenance/NSC requirements
- Provide
quotes for customers on jobs
- Revision
of technician comments on service invoices, ensuring the correct notes are
input for the customer to read
- Develop
and maintain positive relationships with customers, ensuring our employees
make customer satisfaction a priority to create customer loyalty and
generate referrals
- Maintain
effective communication within the department and with other leaders in
the Branch; working together to identify opportunities and resolve issues
- Direct shop hand for duties and responsibilities
What We’re Looking For:
- Minimum
of 2 years’ experience as a Service Writer/Advisor or Warranty
Administrator in the heavy equipment or automotive industry
- Strong
organization and communication skills to convey information accurately and
professionally with customers, technicians and management
- Possess
basic understanding of heavy equipment systems and repair terminology
- Parts
experience is considered an asset
- A team
player committed to working with all stakeholders of the business to
ensure goal alignment and achievement
- Proficient
with computer programs with ability to adapt to constant changes
- High
school diploma or GED
- Bonus
points for those with a diploma/degree in business or a related field
- Valid
driver's license and ability to pass a criminal record check
Why Work with Chinook Equipment?
- Competitive
pay with industry-leading benefits and paid vacation
- Positive
work environment with a supportive leadership team
- Opportunity
for career advancement
